We discovered that metrics (latency, jitter, loss, agent liveness, and other time series data) sent from some of SEI agents were lost during the backend upgrade process. The issue happened approximately from 2023-03-03 18:25 through 2023-03-03 18:50 (UTC）. Affected users may see gaps of metrics on the web dashboard around this time window.
While we are still investigating the root cause of the issue, the issue has been resolved and the all the functionality of the controller is operational at this moment.
If you continue to experience any issues in relation to this incident please open a ticket with our support team. Thank you for your patience.
Mar 4, 01:00 UTC
Posted Mar 04, 2023 - 01:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 03, 2023 - 13:01 UTC
Scheduled
We will be conducting backend upgrade within this time window. Actual work will take less than one hour. We don't expect any downtime, however create project requests could be rejected during the process.
Posted Mar 01, 2023 - 22:37 UTC
This scheduled maintenance affected: Service Experience Insights (Web Dashboard, Hardware Agent Management, Backend Servers) and EdgeLQ Services (Applications API, Audit API, Devices API, IAM API, Insights API, Limits API, Logging API, Monitoring API, Meta API, Proxies API, Secrets API).