Insights API failure

Incident Report for EdgeLQ and Service Insights

Resolved

This incident has been resolved.

The search API was not fully functional during a maintenance procedure of the backend API servers and that affected the availability of Service Experience Insights (SEI) Dashboard.
No metrics collected by SEI agents are lost due to this issue.

Posted Mar 13, 2024 - 00:40 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 13, 2024 - 00:24 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 13, 2024 - 00:03 UTC

Update

Investing the root cause.

Posted Mar 12, 2024 - 23:42 UTC

Investigating

We are currently investigating this issue.

Posted Mar 12, 2024 - 23:35 UTC

This incident affected: EdgeLQ Services (Insights API).